Privacy Policy

This privacy policy applies only to Your Sleep Support and sets out how I protect and use any personal information that is given when you visit the website or choose to work with me.

Your Sleep Support is committed to ensuring that your privacy is protected. Any information that is asked for is only used in accordance with this Privacy Policy. This policy may be updated from time to time, please regularly check this policy to ensure you are aware of any changes.

What Information Is Collected?

Contact information including email address, contact number and home address

Any information provided through support calls, consultation calls and assessment   forms.

Your Sleep Support’s website may also collect cookies and IP addresses.

Names of your family, children and support network

I may process the following categories of personal data about you:

Communication Data that includes any communication that you send to me such as; website contact forms, email, text, social media messaging or posting including any other form of communication you send us. I will process this data for the purpose of communicating with you, record keeping and for the establishment, pursuance or defence of legal claims.

Customer Data that includes data relating to any purchases of my services such as; your name, title, email address, phone number, contact details and purchase details. This data is processed to supply the services you have purchased and to keep records of such transactions.

User Data that includes data about how you use Your Sleep Support’s website and any online services together with any data that you post for publication on our website or through other online services.

Technical Data that includes data about your use of Your Sleep Support’s website and online services such as your IP address, details about your browser, length of visits to pages within the website, page views and navigation paths, details about the number of times you use Your Sleep Support’s website, time zone setting and other technology on the devices you use to access out website. The source of this data is from our analytics tracking system.

Marketing Data that includes data about your preferences in receiving marketing from Your Sleep Support, my third parties and your communication preferences. This data is processed to enable you to partake in our promotions such as competitions.

We may use Customer data, User data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you including social media adverts and other display advertisements, to measure and understand the effectiveness of the advertising that is used.

How Your Sleep Support Collects Your Data?

Data may be collected about you by you providing data directly to me at Your Sleep Support e.g. Filling in assessment forms or sending emails. Certain data may automatically be collected from you as you use our website by using cookies and similar technologies.

Data may be received from third parties such as analytics providers such as Google.

What is done with the information gathered

This information is required for the following reasons:

To respond effectively to your enquiries

To improve the services offered

Internal record keeping e.g. where you heard about my service, accounts as explained above.

From time to time, with your permission you may be contacted using the information given to contact you for market research purposes and update the website according to your feedback.

Security

Your Sleep Support is committed to making sure your information is secure. To prevent any unauthorised access or disclosures, certain procedures; electronic and physical have been put in place to securely safeguard any information collected.

Links To Other Websites

Your Sleep Support’s website may contain links to other websites of interest. Please take note that once you have used these links and have left the website, Your Sleep Support does not have any control over these websites. Therefore, Your Sleep Support is not responsible for the protection and privacy of any information which you provide whilst visiting such sites, these sites are not governed by this Privacy Policy. Please exercise caution and look at the Privacy Statement for the website in question.

Controlling Your Personal Information

Your Sleep Support will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. Your personal information may be used to send you promotional information about third parties which we think you may find interesting. You may stop this happening at any time by contacting us. You may request details of the personal information we hold about you at any time and which will be provided to you within one month.

If you believe that any information, I am holding is incomplete or incorrect, please email Your Sleep Support as soon as possible. Your information will be corrected promptly.

Disclosures Of Your Personal Data

Your Sleep Support may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services

Professional advisers including lawyers, bankers, auditors and insurers

Government bodies that require Your Sleep Support to report processing activities.

Securing Your Data

Your Sleep Support will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Your Sleep Support will store all the personal information you provide securely and in accordance with UK data protection laws. Please be aware that any data which you send is sent at your own risk. Any payment transactions made to Your Sleep Support will be encrypted using SSL Technology.

Data Retention

Your information will only be retain your personal data for as long as necessary to fulfil the purposes it was collected for, including the purposes of satisfying any legal, accounting or reporting requirements. To allow us to contact you as your family develops, we will usually keep your data for a period of 2 years. If you would prefer that we do not contact you further, please let us know at any time by emailing help@yoursleepsupport.com where your information will be erased. In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Access To Your Information

You have the right to access the information we hold about you, under the Data Protection Act. You have the right to have your information amended or deleted upon request. If you wish to exercise this right, please contact us via our Contact Form. Your Sleep Support will answer and action all requests without delay and within one month of receipt. Your Sleep Support cannot guarantee the receipt of emails sent by you, neither can it guaranteed delivery of emails sent by us. We also cannot guarantee the absolute security of emails sent between us. If you are concerned about email security, please call to discuss.

If you ever have any questions about this Privacy Policy, please make contact us via our Contact Form.